Effective Date: May 1, 2026 · Last Updated: May 13, 2026
1. Introduction
VIP Limo Cars ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website viplimocars.com, book our transportation services, or interact with us by phone, email, or messaging platforms.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
When you book a ride, contact us, or use our services, we collect:
- Contact information: Name, email address, phone number
- Trip details: Pickup and drop-off addresses, dates, times, flight numbers, passenger count
- Payment information: Processed securely by third-party processors (we do not store full credit card details)
- Communications: Messages, emails, and call records when you contact us
- Special requests: Child seat needs, accessibility requirements, preferences
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device information, and operating system
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Information
We use your information to:
- Process and fulfill your transportation bookings
- Communicate booking confirmations, updates, and important notices
- Provide customer support and respond to inquiries
- Track flights and adjust pickup times for airport transfers
- Process payments and prevent fraud
- Improve our services, website, and customer experience
- Send marketing communications (only if you have consented — you may opt out anytime)
- Comply with legal obligations and enforce our Terms of Service
4. Information Sharing
We do not sell your personal information. We may share your information only in these limited cases:
- Service providers: Trusted third parties who help us operate (payment processors, email/SMS providers, hosting services). They have access only to information necessary to perform their functions.
- Chauffeurs: Your name, contact info, and trip details are shared with the assigned driver to fulfill your booking.
- Partner operators: For service outside our primary area (Washington DC, Las Vegas, Los Angeles), we share booking details with vetted partner operators.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer with the business.
5. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.
We use cookies for:
- Essential operations: Required for the website to function (booking flow, session management)
- Analytics: Understanding how visitors use our site (e.g., Google Analytics)
- Performance: Improving load speed and reliability
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure third-party payment processors (PCI-DSS compliant)
- Limited access to personal information on a need-to-know basis
- Regular security reviews and updates
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we take reasonable steps to protect your data.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide the services you requested
- Comply with legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
Typically, booking records are kept for 7 years for tax and accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements).
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications anytime
- Data portability: Request your data in a portable format
To exercise these rights, contact us at info@viplimocars.com.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@viplimocars.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.